In the weekly summary below, you will find links to resources that the Dyn365Haiku refers to for your further exploration and discovery of the topic!  If you would like to catch each entry during the week, follow Shawn Tabor on Twitter @crmhobbit.  Enjoy the continued musings of the #Dyn365Haiku for the week ending 1/13/18!

What is Haiku?

According to Merriam-Webster, a Haiku is an unrhymed verse form of Japanese origin having three lines containing usually five, seven, and five syllables respectively.

What is a Dyn365Haiku?

A Dyn365Haiku is a (mostly) unrhymed verse form of Hobbit origin having three lines containing usually five, seven, and five syllables respectively, which focuses on a feature or function of Dynamics 365.

Given that this is a Service Management focused blog, most of the haiku will be in that subject area, but could expand to other areas within the Dynamics 365 as needed.
dyn365haiku

1/7/2018 – Characteristics

Characteristics
Skills that resources possess
Needed to do work

1/8/2018 – Agreements

Single agreement
Many agreement schedules
Generate work orders

1/9/2018 – Customer Assets

Product Catalog
Convert to Customer Asset
Schedule Work Order

1/10/2018 – Unified Service Desk

Unified Service
Is not just for call center
Just ask the

1/11/2018 – Customer Lookup

Customers can be
Business or individual
There’s a field for that

1/12/2018 – Power BI

Power BI
Can visualize your data
Without a developer

1/13/2018 – Dynamics 365 Digital Assistant Experiences

Cortana is sad
With D365 no more
Which AI is next?