What is Haiku?

According to Merriam-Webster, a Haiku is an unrhymed verse form of Japanese origin having three lines containing usually five, seven, and five syllables respectively.

What is a Dyn365Haiku?

A Dyn365Haiku is a (mostly) unrhymed verse form of Hobbit origin having three lines containing usually five, seven, and five syllables respectively, which focuses on a feature or function of Dynamics 365.

dyn365haiku

A new “resolution” for 2018 was to contribute more to the D365/CRM Community.  Inspired by the Hitachi Solutions mascot “Sumo San”, I thought a fun way to do this would be a daily haiku related to a feature or function of Dynamics 365.  Given that this is a Service Management focused blog, most of the haiku will be in that subject area, but could expand to other areas within the Dynamics 365 as needed.

In the weekly summary below, you will find links to resources that the Dyn365Haiku refers to for your further exploration and discovery of the topic!  Enjoy the first batch of Dyn365Haiku for the new year!

1/1/2018 – Happy New Year

2018 will be
For Dynamics 365 CE
A Wonderful Year

1/2/2018 – Automated Case Routing

Case routing sets rules
Dynamics can use to help
solve customer issues

1/3/2018 – Geocoding

How can you be sure
customer address is right
geocode will help

1/4/2018 – Activity Party

Track activity
each entity involved
is its own party

1/5/2018 – Universal Resource Scheduling

Schedule Board can
show available resource
universally

1/6/2018 – User Guides

D365 guides
Docs.Microsoft.com
Is where to find them